Bounce Town 412

Please review carefully before your event

Delivery & Arrival Expectations

• Our standard delivery window is 7:00 AM – 1:00 PM, unless your event type or prior arrangements require a different timeframe

• We will call or text the evening before delivery with a more precise arrival window

• An adult must be present during setup, unless other arrangements were made in advance

• We will notify you 15-30 minutes before we arrive

Things to Do Before We Arrive

Space & Surface Requirements

• Every unit’s space requirements are listed on our website product listings

• You must have the full space requirement available in order for us to safely set up

• We cannot be held responsible if there is not enough space for your selected rentals

• The setup surface must match what is listed on your invoice (grass, concrete, indoor, etc.)

• We cannot change setup surfaces within 2 days of the event

• We do not carry sandbags or alternate anchoring systems for every install, as transporting that amount of weight would require thousands of additional pounds and is not practical

• If the surface type listed on your invoice is incorrect, we will be unable to proceed with setup and no refund will be issued

• Any surface changes must be communicated at least 2 full days before your event

• We cannot set up on hills, slopes, or uneven ground. A smooth, flat surface is required for all Inflatables & Tents. 

Grass & Ground Conditions

• Grass must be cut no later than 3 days before your event

• Grass cut closer than 3 days prior often leaves loose clippings that end up on children and equipment

• Clear the setup area of rocks, sticks, nuts, toys, animal waste, and debris

• Setup cannot proceed if animal waste or hazardous debris is present

Access & Clearance Requirements

• All doors, gates, fence openings, and access points must provide a minimum of 48 inches of clear width for delivery and setup. Some equipment may require additional clearance. If our crew must pass through any doorway, gate, fence opening, or restricted access point, you must notify Bounce Town 412 at least 3 days prior to your event. Failure to provide proper notice or adequate clearance may result in delayed setup, inability to complete setup, or cancellation without refund

• These units are larger than a standard doorway and cannot be forced through tight access points

•Equipment cannot be transported up or down stairs, steep hills, steep driveways, or unsafe inclines. This is especially important when grass, dirt, or other surfaces are wet, soft, muddy, or slippery. Customer is responsible for providing a safe, level, and accessible path from the delivery area to the setup location. If the access path is deemed unsafe or not suitable for delivery, Bounce Town 412 may be unable to complete setup

• Inflatables and equipment cannot be lifted over fences, removed from the delivery dolly, dragged, carried, pulled, or pushed through narrow or restricted spaces for any reason. All inflatables are transported on a dolly and will remain on the dolly until they reach the exact setup location. The equipment will only be removed from the dolly at the designated setup area. No exceptions will be made. Customer is responsible for ensuring there is adequate access and clearance for delivery and setup. Any access concerns must be reported to Bounce Town 412 as soon as possible and prior to the event

• Dunk tanks require at least 8 feet of clearance to be hauled in and backed into place by a pickup truck; once set up, a 20×20 area is recommended for safe use

Power & Water Requirements for Inflatables & Tents

• Power and water must be available within 50 feet of the setup area, unless prior arrangements were made

• One standard wall outlet is typically required per inflatable

• If power is unavailable, a generator must be reserved in advance

• Water slides, dunk tanks, and foam parties require an accessible and functional water source within 50′ of setup area

• For any tent 20′ x 20′ or larger, SETTING UP ON CONCRETE OR HARD SURFACE, an accessible outdoor water source must be available within 100 feet of the tent setup area. Bounce Town 412 uses water barrels as part of the required tent anchoring and securement system when applicable. Each 20′ x 20′ tent requires four water barrels, with approximately 40 to 50 gallons of water needed per barrel.

• Bounce Town 412 will provide up to 100 feet of hose specifically for filling the required tent water barrels. The water barrels will be filled on site after arrival. We will not transport or arrive with the barrels already filled.

• If an accessible water source will not be available within 100 feet of the setup area, Bounce Town 412 must be notified at least 3 days prior to the event so alternative securement options can be discussed and approved.

• Proper tent securement is mandatory and there are no exceptions. If our crew arrives and the required water source is not available, and Bounce Town 412 was not notified at least 3 days in advance, the tent cannot be installed. No refund, rain check, or account credit will be issued under these circumstances.

Inflatable Conditions

• Wind gusts must not exceed 15 mph for inflatables to be installed

• We cannot set up on gravel or rocky surfaces

• Inflatables support significant weight, and sharp or uneven surfaces underneath can cause damage

• Do not move, adjust, deflate, or take down inflatables or tents for any reason

Tables & Chairs

• Tables and chairs are delivered curbside or to the front door/garage door. (No stairs)

• We do not set up tables and chairs, as it can delay other deliveries

• Items will be stacked upon delivery and must be returned stacked and CLEANED the same way at pickup

• Setup or breakdown assistance must be purchased & arranged in advance

Tents

• Tents must remain exactly as installed

• Do not move, adjust, or attempt to take down the tent

• If high winds or storms approach, immediately exit the tent and contact us for instructions

• For any tent 20′ x 20′ or larger, SETTING UP ON CONCRETE OR HARD SURFACE, an accessible outdoor water source must be available within 100 feet of the tent setup area. Bounce Town 412 uses water barrels as part of the required tent anchoring and securement system when applicable. Each 20′ x 20′ tent requires four water barrels, with approximately 40 to 50 gallons of water needed per barrel.

Water Slides vs Dry Bounce Houses, Dunk Tanks & Foam Parties

• Do not disconnect, adjust, or modify any Bounce Town 412 hoses, valves, or sprayers

• Only turn water on or off at your spigot

• Our systems are pressure-regulated and calibrated for safe operation

• We provide up to 50 feet of hose. Any additional hose must be supplied by the customer

• If your inflatable is labeled DRY, absolutely no water can be used on it. We cannot convert a dry rental to a water setup at the event. To set up an inflatable for water use, we must be notified at least 72 hours in advance, and pricing will adjust accordingly. Not all DRY units can be set up for water. 

• Dunk tanks require at least 8 feet of clearance to be hauled in and backed into place by a pickup truck; once set up, a 20×20 area is recommended for safe use

Generators

• Generators are delivered with a full tank of fuel as a courtesy (purchase required to rent)

• Fuel type required is 87 unleaded gasoline

• The customer is responsible for monitoring fuel levels and refueling as needed

• Bounce Town 412 does not provide generators unless they are added to your order/reservation

Overnight Rentals

• All equipment must be supervised at all times

• You are responsible for theft, damage, or injury while the equipment is in your care

• Do not move or attempt to pack up the inflatable

• Turn the blower back on early the next morning so the unit can fully dry

• Units must be fully inflated at pickup, as cleaning occurs at that time

• Check with Bounce Town 412 for keeping the power on or shutting it off overnight. Each rental is different depending on location, weather etc

Parks & Public Locations

• All required permits and approvals must be obtained in advance

• Confirm that inflatables, tents, generators, and staking are permitted at your location

• The latest park pickup time is 7:30 PM

Payments & Cancellations

• Remaining balances must be paid at least 48 hours before your event starts

• If paying by a method other than the original deposit method, please notify us in advance

• All payments are fully refundable as a raincheck if cancellation occurs before arrival. We must be notified before we arrive on-site to set up

Please treat our equipment as if it were your own—because we treat your child like they’re one of ours.

If you have questions or need to make changes, call or text (412) 827-4120.

Thank you for choosing Bounce Town 412.